Privacy Policy

Last updated: June 2025

1. Who We Are

Genesis Flooring & Renovations LLC ("we," "us," or "our") is a licensed flooring contractor based in Lakeland, Florida. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, contact forms, phone, text message, or in person.

2. Information We Collect

We may collect the following information when you submit a form, call, or text us:

• Contact information: Name, phone number, email address
• Project information: Address, square footage, flooring type, project details
• Communication history: Messages, emails, and texts you send us
• Website usage data: Pages visited, time on site (via cookies/analytics)

3. How We Use Your Information

We use your information to:

• Respond to your estimate request or inquiry
• Schedule and manage flooring projects
• Send you your estimate, invoices, or project updates
• Contact you by phone or text message regarding your project or inquiry
• Improve our website and services

4. Text Message Communications (SMS)

By checking the consent box on our contact form, you expressly agree to receive text messages (SMS) from Genesis Flooring & Renovations at the phone number you provide. These messages may include:

• Responses to your estimate request
• Project scheduling and appointment confirmations
• Project updates and follow-ups
• Occasional promotional messages about our services

Message frequency: Varies based on your project status. Message & data rates may apply.

To opt out: Reply STOP to any text message at any time. You may also contact us at (407) 404-9086 to be removed.

To get help: Reply HELP or contact us at info@genesisflooringpros.com.

We do not sell or share your phone number with third parties for marketing purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: Tools we use to operate our business (e.g., email, scheduling, CRM) that are bound by confidentiality
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the event of a business sale or merger, with notice to affected users

6. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. This helps us improve the experience. You can disable cookies in your browser settings, though some site features may not function properly.

7. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive financial information via email or web form.

8. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of text message communications at any time by replying STOP

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns about your privacy, contact us at:

Genesis Flooring & Renovations LLC
Phone: (407) 404-9086
Email: info@genesisflooringpros.com
Website: genesisflooringpros.com